At Soul Wellness Studio LLC, we are dedicated to protecting your privacy and enhancing your physical, mental, and spiritual well-being. We view it as both a responsibility and a privilege to support our clients

while upholding the dignity and integrity of our studio.

​

Privacy Policy

Your privacy is paramount to us. Any personal information you share will be used solely to provide you with the highest quality of service and support, remaining confidential between you and your therapist/instructor. If you ever feel uncomfortable sharing your

personal information or believe it is being misused, please inform your therapist/instructor immediately. You have the right to decide if and with whom any private information is shared (e.g., spouse, healthcare provider). We assure you that your contact and financial information will never be disclosed to any third party.

​

Cancellation Policy

Notice Required: Please provide at least 24 hours notice for cancellations. Cancellation requests can be made directly to your therapist/instructor or by emailing the studio.

Rescheduling: It is the client's responsibility to reschedule any missed sessions.

Late Arrival: If you arrive late, the session will conclude at the originally scheduled time. Arrivals more than 15 minutes late will be treated as a no-show and charged in full, with rescheduling at the therapist/instructor’s discretion.

Refunds: Cancellations with at least 24 hours notice will receive a 100% credit toward future services of the same type for any amount

paid for the session. Cancellations made with less than 24 hours notice will receive a 50% credit toward future services of the same type. No-shows will receive no refund and will be charged the full cost of the session.

​

Gift Certificate Policy

Gift certificates are non-refundable and non-transferable.

​

Inclement Weather Policy

To ensure everyone's safety during inclement weather, we may need to cancel sessions. You will be notified via phone, email, or text as soon as a decision is made.

​

Medical History Policy

For private clients and Yomassage® participants, we take a full medical history and review it prior to treatment to ensure the appropriate services are provided. For class participants, we collect essential information regarding any medical conditions, injuries, or surgeries that may affect participation. This information is also reviewed to ensure safety and suitability for class.

​

Modesty Policy

Clients receiving massage therapy will be asked to undress to their comfort level before the session. The therapist will provide instructions on positioning under the sheet and will leave the room while you undress. The therapist will knock and seek permission before re-entering the room, except in cases where assistance is required due to physical limitations.

​

Hygiene Policy

Clients are expected to arrive having practiced proper hygiene etiquette. Please shower or bathe prior to your appointment and/or

scheduled class.

​

Alcohol and Drug Policy

Sessions will be canceled if a client has consumed any mind-altering substances, including alcohol. Clients will be turned away and charged for a "missed" appointment.

​

Ethics Policy

While all client information is kept confidential, therapists/instructors are obligated to report any disclosures that indicate potential harm to self or others. Professional conduct is expected at all times; any misconduct, including sexual impropriety or breach of confidentiality, will not be tolerated.